Key Skills/ Knowledge:
Knowledge of Apache, Glassfish, Tomcat.
Basic Knowledge of jdk, jre, php, ngix.
Knowledge of DNS, TCP/IP and other networking concepts.
Knowledge of Database servers like MySQL, MSSql.
Experience with web site development, HTML, and SQL a plus.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
Resolving escalated customer complaints without the need for team lead intervention.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Good at problem solving.
Good at organizing, prioritizing and multi-tasking.
Documenting troubleshooting and problem resolution steps.
Researching technical issues and developing the best way for solve the problems.
Walking customers through solutions.