Job Description 

• Responsible for round-the-clock monitoring of the network infrastructure
• Detect and respond to alarms, open tickets, and assist with troubleshooting as required
• Resolve the issue by utilizing documented processes and running books
• Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
• Contribute to a daily activity report and support troubleshooting activities as required
• Ensure ticket handover during shift changes per operations guidelines
• Installation and configuration of Enterprise Customers and provide
• Working on WAN link issue isolation

Job Specification

• Bachelor in computer engineering or computer-related field
• Max. 1 year of work experience in ISP is preferred
• Technical understanding of internetworking technologies
• Knowledge of MPLS technology is preferred
• Strong written/verbal communication skills
• Ability to work on a tight schedule
• Flexible attitude toward work