Call Center Representative
Job Overview
- Industry:Fintech
- Category:Customer Service
- Minimum Education: Bachelors in Business Administration or any relevant field
- Skills:Interpersonal, Communication, Public Relation, Microsoft Office Suites,
- Openings3
- Job LocationLalitpur
- Posted on:December 03,2021
- Apply Before:December 16,2021
Job Specification
| Education Level | : | Intermediate |
| Experience Required | : | More than 1 year |
| Professional Skill Required | : | Communication Customer Relationship Management Ms Office Time Management |
Other Specification
Main Requirement: Experience with customer-based software and use of the internet for online information and experience in support is preferable.
- 10+2 passed with command of the English language to communicate mainly in written English.
- Familiar with computers and the Internet.
- Experience in email and communication.
- Hardworking and result-oriented.
- A two-wheeler with a valid license is preferred.
- Can work on MS office applications.
- Should also have knowledge about digital payments, e-banking, m-banking, and other banking services
- Should be flexible in work timing. Willing to work on off days and public holidays.
Work Shift Required:
· Morning (8 am to 4 pm)
· Day (10 am to 6 pm)
· Evening: (3 pm to 11 pm) and (4 pm to 12 am)
Job Description
- Manage incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
- Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies.
Applying Procedure:
Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.
Note: While sending your CV via mail please mention the position you are applying for.