We're seeking a skilled Communication Coach who'll be responsible for developing and implementing programs and initiatives to improve the communication skills of all employees, with a focus on those who work directly with English-speaking clients. This includes both written and verbal communication skills. The ideal candidate will have a strong understanding of communication theory and practice, as well as experience in training and development.

Key Responsibilities

• Develop and deliver training programs: Develop and deliver training programs on a variety of communication skills, including active listening, public speaking, writing, nonverbal communication, intercultural communication, and business writing.
• Provide one-on-one coaching: Provide one-on-one coaching to employees on their communication skills, identifying areas for improvement and providing strategies for improvement.
• Conduct needs assessments: Conduct needs assessments to identify areas where communication skills training is needed. This may involve surveying employees, interviewing managers, or reviewing performance reviews.
• Track the effectiveness of training programs: Track the effectiveness of communication skills training programs by collecting data on participant satisfaction, knowledge gains, and behaviour changes.
• Collaborate with other departments: Collaborate with other departments to ensure that communication skills are integrated into all aspects of the organisation, such as employee onboarding, performance reviews, and customer service training.
• Represent the organisation at conferences and events: Represent the organisation at conferences and events on communication, sharing best practices and promoting the organization’s commitment to communication excellence

This Job may be right for you if you have:

• Bachelor’s degree in communication, education, or a related field.
• Strong understanding of communication theory and practice.
• Knowledge of different communication styles.
• Ability to adapt communication style to different audiences.
• 3+ years of experience in training and development, preferably in a communication-related field.
• Experience in delivering training programs to adults.
• Excellent interpersonal and presentation skills.
• Ability to work independently and as part of a team.
• Creativity and innovation in developing training programs.
• Fluency in English.
• Experience working with English-speaking clients