Customer Service Representative

at Foodmandu Kathmandu
  • Salary:Negotiable
  • Experience:1
  • Type:Full Time
  • Job Level:Entry Level
  • Views: 304 views

Job Overview

  • Industry:E commerce
  • Category:Customer Service
  • Minimum Education: Bachelor Degree
  • Skills:Logical Thinker, Team Player
  • Openings3
  • Job LocationKathmandu
  • Posted on:October 14,2020
  • Apply Before:October 21,2020
Other Specification

We have tons of foodies calling us every day to place orders, change orders and to check on how far away their food is till it reaches their bellies. This is a crucial role as CSR guides all our riders, restaurant partners and foodies to fulfill one promise delivery hot food as fast as possible.

Do you think you are up for the challenge?

Here’s what you need:

  • Having a Bachelor’s degree in management or equivalent field
  • Experience in customer service or hospitality industry is a plus
  • Having good working knowledge of basic computer applications
  • A good listener and with an empathetic ear to understand customer’s needs
  • Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one
  • Be capable of dealing calmly and politely with hangry customers waiting for their orders
  • A quick decision maker and a logical thinker under difficult situations
  • Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems
  • Ability to multi-task, prioritize and manage time effectively
  • Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around
  • Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English

Specific Requirements:

  • Should be willing to work in evening shifs
  • Should be willing to work in weekends and public holidays
  • Having a driving license and personal vehicle is a must

Duty Timings: Flexible Duty Hours
SalaryBasic pay along with overtime & night allowances (as per company rule)

Job Description

Key Roles and Responsibilities :

  • Receive phone calls from customers inquiring about restaurant partners and their offerings
  • Understand customers food mood. Every customer is different and craves a different meal. Analyze and make the best suggestion to fit their food mood
  • Handle and process online and telephonic orders
  • Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
  • Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
  • Stay up to date with our restaurant partner’s offerings and any recent issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution, Contribute to team effort by accomplishing related results as needed.

Applying Procedure:

Interested candidates are requested to send their updated CV at [email protected] or contact 9802063243