Job Overview:

Customer Support Intern is responsible to connect with customers by answering the queries and supporting customer through direct call.

 Key Skills/ Knowledge:

• Hands-on experience with Linux, Windows OS environments
• Sound operating skills in LibreOffice, Microsoft Office package
• Familiar with remote desktop an application like AnyDesk, TeamViewer
• Ability to provide step-by-step help to the client both verbal and written
• Ability to diagnose and troubleshoot basic technical issues
• Ability to document processes and procedures for a variety of audiences.
• An excellent communication and problem-solving skills
• Highly attentive to detail/details
• Good attitude to learn and demonstrate skills
• Passion driven         

Responsibilities

• Build a sustainable relationship with customer with proper communication.
• Handle complaints and provide appropriate solution and alternatives.
• Call Quality evaluation
• Follow Phone and email etiquette for standardization.
• Follow up to ensure resolution.
• Keep one self regularly updated on latest update.

Requirement

• Bachelor’s Degree in any field
• Freshers can apply

Benefits of being part of F1Soft Group Family:

• Excellent career opportunities and growth
• Attractive Salaries 
• Lunch Allowance
• Festival Allowance
• Health and Accidental Insurance Coverage
• COVID Insurance
• Paid Leaves (Casual, Sick, Paternity and Maternity)