Customer Support Representative

at InfoDevelopers Lalitpur
  • Salary:As per company policy
  • Experience:1
  • Type:Full Time
  • Job Level:Entry Level
  • Views: 879 views

Job Overview

  • Industry:Information Technology
  • Category:Customer Service
  • Minimum Education: Bachelor Degree
  • Skills:Excellent communication and interpersonal skill
  • Openings5
  • Job LocationLalitpur
  • Posted on:January 13,2021
  • Apply Before:August 23,2021
Expired
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Job Description

1. Handle Customer complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.

2.      Analyze and evaluate support issues and patterns for escalation

3.  Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/ departments.

4.  Customer follow up and make scheduled callbacks to customers when necessary

5.    Perform field visit to resolve the technical issues at the customer end when necessary

6.      Perform other tasks assigned by Supervisor as and when required.

 

Qualifications and Requirements

1.       Bachelor’s Degree Completed.

2.       Preferably have experience in using accounting software.

3.       Preferably have experience working in Microfinance or Cooperative before.

 

Other Specifications

1.       Excellent communication and interpersonal skill.

2.       Should have pleasing personality with proper phone etiquette.

3.       Should compulsorily possess own vehicle with valid license.

4.       Willing to work during off hours

5.       Willing to Work from Home

6.       Willing to work outside valley as per requirement

7.       Serenity in challenging situations

 

 Company Benefits

1.       Timely review on benefits

2.       Timely refreshment and outing programs

A serene workplace with a friendly environment