• Salary:As Per Company Policy
  • Experience:2
  • Type:Full Time
  • Job Level:Mid Level
  • Views: 777 views

Job Overview

  • Industry:Remittance
  • Category:Customer Service
  • Minimum Education: Bachelor's Degree in Management
  • Skills:CRM, Clear Communication Skills, Patience, Attentiveness
  • Openings1
  • Job LocationLalitpur
  • Posted on:January 30,2023
  • Apply Before:March 23,2023

Roles and Responsibilities

  • Lead and manage a team of customer service representatives and ensure they meet company standards and objectives
  • Respond to customer inquiries via various platforms (email, call, chat)
  • Coordinate with BFI's for payment of remittance transactions
  • Onboard customers to eSewa wallet and guide agents on how to make payments
  • Prepare reports as required by the supervisor and management
  • Onboard new remittance agents and coordinate with them for onboarding documentation
  • Assign tasks to employees and assess their performance
  • Set targets and goals for the week, month, and year
  • Provide constructive feedback to improve sales and conversions
  • Handle recruitment, training, and staff management to ensure optimum performance
  • Ensure all employees adhere to company policies and regulations
  • Take over calls during heavy-duty days and handle them as needed.



  • Bachelor’s Degree in any discipline (Preferably Management)
  • Minimum 2 years of Prior work experience in customer Service Department (Preferably from Remittance Industry).
  • Clear Communication skills
  • Knowledge of CRM
  • Good and presentable writing skills
  • Persuasion Skills