Company Overview

Midas Health Services is a leading healthcare Information system solution provider in Nepal. Our system solution sustains and enhances healthcare services in Nepal. It’s backed by over 20 years of experienced team members, many of whom are expert domain consultants and accomplished professionals with extensive work experience in healthcare ERP system solutions.

Position Summary

As an Implementation Associate, you will be an integral part of the implementation team, assisting in the successful deployment of software solutions. Your responsibilities include providing support during client interactions, assisting in requirements gathering, contributing to software deployment procedures, and ensuring effective communication within the implementation team.

Roles and Reponsibilities:

• Assist in providing support to clients during the implementation process.
• Address client queries, troubleshoot basic issues, and escalate complex problems to senior team members.
• Collaborate with the implementation team to gather and document client requirements.
• Assist in translating client needs into actionable tasks for the implementation process.
• Support the implementation team in deploying software following established procedures.
• Participate in system testing and evaluation activities.
• Maintain effective communication within the implementation team.
• Collaborate with team members to ensure a smooth flow of information and tasks.
• Assist in documenting implementation processes, procedures, and client interactions.
• Contribute to the preparation of reports and status updates for senior team members.
• Continuously learn and enhance knowledge about software products and implementation best practices.
• Seek guidance from senior team members to improve skills and contribute effectively.
• Collaborate with cross-functional teams to ensure seamless coordination during the implementation phase.