The Role

As a Quality Analyst, you will regularly assess Workforce Recruitment’s processes, operating procedures, and Key Performance Indicators to identify challenges and areas for improvement to develop and implement process improvement initiatives to address the risks. You will interact with internal stakeholders across CloudFactory to perform deep-dive analyses on current and forecasted recruitment challenges in the course of staffing hundreds of projects across various use cases and industries. You will use your analytical skills to lead data-driven changes in our processes to increase Workforce Recruitment’s operational efficiency and quality of hires.

This role is remote and reports to the Quality Manager in Workforce Recruitment.

The Responsibilities

• Engage with internal stakeholders (i.e. Sourcing Pod, Recruiting Pod, Delivery Pods, etc.) to lead data-driven changes to processes resulting in efficiency and adding value.
• Gather, document, and analyze different requirements through stakeholder meetings, survey, reports to help improve Recruitment functions
• Use data to communicate issues and problems within WR functions
• Assist in ensuring a smooth kick off of new projects by understanding the specific use case and requirements for the WS and supporting the WR in identifying the skills needed.
• Run retrospective analyses on high-volume, high-value projects to Identify challenges and create action plans for continuous improvement.
• Design, analyze, and implement new features/processes in our recruitment processes.
• Perform Root Cause Analysis for high churn CW requests within the portfolio of WorkStreams
• Communicate clearly with SMART action items to internal and external stakeholders
• Adoption and usage of project management tools and methodologies to manage changes in the process.
• Mentor and coach other sub-pod members on usage and adoption of new methodologies
• Lead and establish effective communication between Project Delivery and Workforce Recruitment teams.
• Proactively report staffing progress and results to Workforce Recruitment and Project Delivery stakeholders and facilitate communication between internal teams regarding best practices and areas of improvement.
• Translate feedback and data into specific strategies and action items.