Primary owner for building, maintaining and expanding customer relationship (PR) of related account/Government Business Sector and other key stakeholders and ensuring the customer satisfaction.
Develop and expand business in the related account to continuously generate revenue and enhance profitability of the company.
Sales operation of the account by creating business opportunities, delivering E2E and Lead-to-Cash. Exceed KPI given for the account.
Handel marketing promotion activities, e.g; connecting presentation, organization of business activities and to support in brand building and maintain the level of customer satisfaction.
Resolve the Business related issues, suitable solution resolution and co-ordination with Customer till closure.
Collect & understand Market information analysis and reporting to the Management.
Support and co-ordinate with different internal departments e,g; Marketing , Project,etc. team to make the solution acceptable to customer.
Government Bidding process, contract negotiation, project implementation and commercial collection.
Customer issue resolution and coordination till closure.
Customer/Competitor/Market information, analysis and reporting.
Other Specification
If you've worked in an Telco & IT sales firm before, your experience will be a valuable asset to our team.
Bachelor in Electronics & Communication preferred.
Don't worry if you're new to the Telco industry. We encourage fresh graduates with a passion for technology and a willingness to learn to apply and grow with us.
Provide essential administrative and operational support to the sales team and maintaining customer relationship.
Act as a liaison between customers and the sales team, responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.
Generate and maintain sales reports, including sales forecasts, pipeline analysis, and performance metrics. Use data analysis to provide insights to the sales team and management for informed decision-making.
